Ticket Protection

Terms and Conditions

Section 1 – Understanding Ticket Protection

Ticket Protection is our commitment to ensuring your peace of mind. It serves as a reimbursement service provided directly by Amber Brooke Farms, offering a 100% refund of event admission fees, taxes, and dues under specific circumstances.

Section 2 – Obtaining Ticket Protection

Upgrade your ticket purchase with Ticket Protection for added security. Available exclusively at the time of ticket purchase, Ticket Protection provides coverage for unforeseen circumstances at a flat fee of $4.

Section 3 – Agreement to Key Terms

By purchasing Ticket Protection, users agree to the outlined terms and conditions. This includes providing accurate information, consenting to receive electronic communications, and submitting necessary documentation for refund claims.

Section 4 – Reimbursement and Non-Reimbursement

Ticket Protection ensures reimbursement of ticket/registration fees, service fees, taxes, and processing fees in eligible circumstances. However, it does not cover merchandise, donations, or the cost of the protection itself.

Section 5 – Non-Applicability of Ticket Protection

Ticket Protection does not apply to certain situations, including event cancellations, postponements, or health concerns arising from pandemics. Additionally, events affected by acts of nature or government regulations are not covered.

Section 6 – Refund Claim Process

Submit refund claims within forty-eight (48) hours post-event for prompt processing. Contact seth.jensen@amberbrookefarms.com for assistance, ensuring all required documentation is provided for review.

Section 7 – Circumstances Covered by Ticket Protection

Ticket Protection covers a range of circumstances, including death, health emergencies, transportation issues, weather-related events (excluding event cancellations due to weather), and legal obligations. Specific documentation may be required for each scenario.

Section 8 – Other Reasons for Non-Applicability

Certain scenarios, such as lateness, lost tickets, change of mind, or personal preferences, are not covered by Ticket Protection. For inquiries or clarifications, please reach out to seth.jensen@amberbrookefarms.com.